What are you looking for? Don’t hesitate to contact us and let us know your requests; we’ll find the best solution for you.
What are you requesting?
Deferment or Suspension
Severe illness or injury, where a medical certificate states that the student was unable to attend classes; bereavement of close family members; major political upheaval or natural disaster in the home country is requiring emergency travel, and this has impacted on the student’s studies; a traumatic experience, etc., you can access your request here. Please, read and understand our Deferring, Suspending and Cancelling Policy and Procedure before taking any further steps.
For some reason, you could not continue a course and want to cancel it; you can find it here. Also, students need to read and understand our Deferring, Suspending and Cancelling Policy and Procedure before taking any further steps.
Please read and understand our Refund Policy and Procedure before taking any further steps to get refunds.
Complaints and Appeals
If you want to complain about our staff and operations or want to appeal any decision made by VTI, you can request from here. Please, ensure you have read and understood our Complaints and Appeals Policy and Procedure before taking any further steps.
If you want to transfer credits from units of competencies achieved in formal and nationally recognised education and training systems to equivalent units of competencies, you can do it here. Please make sure you have read and understood our Recognition of Prior Learning and Credit Transfer Policy and Procedure.
If you want to withdraw a course and cancel an enrolment with a release letter, you can get it from here.
Frequently asked questions
What should I do if my request is not satisfied?
Where and how can I submit a request form?
If you have any requests, please download the form and fill it in with the required details; then, you can bring it to our office and see administrative staff or send it via email at firstname.lastname@example.org.
Is there any situation that my enrolment will be cancelled?
– Non-commencement of studies
– Non-payment of a fee
– Students misbehaviours
You can refer to our Deferring, Suspending and Cancelling Policy and Procedure for more details.
If my visa is refused before the commencement date, can I get the refund and if yes, how many days will I get it back to my account?
• Without proof of refusal from Immigration, NO refund will be issued.
• The entitled refund will be made to the Student within 4 weeks after the written request and evidence of documentation is received.
Refer to our Refund Policy and Procedure for more details.